Returns & Exchanges

You have the right to cancel and return your order, up to 14 days, from the day you receive your goods. All postage costs for returning unwanted goods, remain the customers responsibility. These items must be returned within 14 days of cancelling, unused, in a saleable condition, in the original packaging with the tag intact.

Unwanted goods returned to Fiona Catherine & Co. in a non-saleable condition will be returned to the customer, without a refund or exchange. 

If you require a refund for saleable unwanted goods, this will be paid within the next 14 days, after the returned goods have been received back. Signed for or recorded delivery is recommended for these returned items, as items lost in transit will not be refunded without proof of postage. If you require an exchange, these items will be re-shipped to you free of charge.

All postage costs for returning faulty or damaged goods, remain the customers responibility. These items must be returned in their original packaging, with the tag intact, within 14 days of cancelling. If you require a refund for faulty or damaged goods, this will be paid within the next 14 days, after the returned items have been received back. Signed for or recorded delivery is recommended for these returned items, as items lost in transit will not be refunded without proof of postage. Exchanges of faulty goods can only be replaced with another item of the same description, which will be re-shipped to you free of charge.

Please note: refunds and exchanges on faulty or damaged goods, will not be offered to customers who have damaged an item themselves. Due to reasons of hygiene, earings cannot be returned or exchanged.

Customer shipping charges, that are calculated during the checkout process, will only be reimbursed on goods that qualify for a refund.